{
  "company": "brightfjord",
  "version": "v1",
  "collection": "tickets",
  "total": 2,
  "page": 1,
  "limit": 100,
  "pages": 1,
  "items": [
    {
      "id": "TCK-1058",
      "subject": "Portal booking link returns 404",
      "account_id": "ACC-011",
      "requester_id": "CON-022",
      "product_id": "PRD-PORTAL",
      "category": "bug",
      "priority": "P3",
      "channel": "email",
      "status": "open",
      "assignee_id": "EMP-033",
      "escalated_to_id": null,
      "incident_id": null,
      "deal_id": null,
      "tags": [
        "bug",
        "portal"
      ],
      "created_at": "2026-03-23T07:45:00-07:00",
      "first_response_at": "2026-03-23T09:28:00-07:00",
      "resolved_at": null,
      "sla": {
        "plan": "Team",
        "first_response_target_minutes": 1440,
        "first_response_minutes": 103,
        "met": true
      },
      "comments": [
        {
          "id": "TCK-1058-C1",
          "author_id": "CON-022",
          "created_at": "2026-03-23T07:45:00-07:00",
          "internal": false,
          "body": "Our booking link from the website gives a not found page."
        },
        {
          "id": "TCK-1058-C2",
          "author_id": "EMP-033",
          "created_at": "2026-03-23T09:28:00-07:00",
          "internal": false,
          "body": "The booking page slug was changed last week, which changes the URL. Use the new link from Portal > Share, or set the old slug back."
        }
      ]
    },
    {
      "id": "TCK-1060",
      "subject": "Routes: always start from the depot",
      "account_id": "ACC-005",
      "requester_id": "CON-011",
      "product_id": "PRD-ROUTES",
      "category": "how-to",
      "priority": "P4",
      "channel": "phone",
      "status": "open",
      "assignee_id": "EMP-031",
      "escalated_to_id": null,
      "incident_id": null,
      "deal_id": null,
      "tags": [
        "how-to",
        "routes"
      ],
      "created_at": "2026-03-25T09:45:00-07:00",
      "first_response_at": "2026-03-25T11:40:00-07:00",
      "resolved_at": null,
      "sla": {
        "plan": "Team",
        "first_response_target_minutes": 2880,
        "first_response_minutes": 115,
        "met": true
      },
      "comments": [
        {
          "id": "TCK-1060-C1",
          "author_id": "CON-011",
          "created_at": "2026-03-25T09:45:00-07:00",
          "internal": false,
          "body": "Optimize sometimes starts the route at the first customer instead of our yard."
        },
        {
          "id": "TCK-1060-C2",
          "author_id": "EMP-031",
          "created_at": "2026-03-25T11:40:00-07:00",
          "internal": false,
          "body": "Set a start location per technician under Routes > Settings > Start and end points. Optimize then always begins at the depot."
        }
      ]
    }
  ],
  "links": {
    "self": "/company/brightfjord/v1/tickets?status=open&_page=1",
    "first": "/company/brightfjord/v1/tickets?status=open&_page=1",
    "prev": null,
    "next": null
  }
}