{
  "company": "brightfjord",
  "version": "v1",
  "collection": "questions",
  "total": 7,
  "page": 1,
  "limit": 100,
  "pages": 1,
  "items": [
    {
      "id": "Q01",
      "question": "Who approved the 22% discount on the Halvorsen Mechanical expansion deal?",
      "answer": "Ingrid Solberg (CEO)",
      "answer_value": "EMP-001",
      "answer_type": "entity",
      "answer_ids": [
        "EMP-001"
      ],
      "kind": "trap",
      "evidence": [
        {
          "collection": "deals",
          "id": "DEAL-001",
          "role": "proof",
          "field": "discount_approved_by",
          "equals": "EMP-001"
        },
        {
          "collection": "emails",
          "id": "EM-0042",
          "role": "proof",
          "quote": "Approved at 22%, one-time for this expansion."
        },
        {
          "collection": "emails",
          "id": "EM-0043",
          "role": "proof",
          "quote": "I did not approve the 22% (I can only go to 20%). Ingrid approved it this morning."
        },
        {
          "collection": "wiki",
          "id": "pricing-and-discounts",
          "role": "context",
          "quote": "| Over 20% | CEO (Ingrid Solberg) |"
        },
        {
          "collection": "chat_messages",
          "id": "CHM-0109",
          "role": "stale",
          "quote": "Halvorsen 22% approved by Priya",
          "note": "Wrong; corrected in the next message from Priya."
        },
        {
          "collection": "chat_messages",
          "id": "CHM-0111",
          "role": "proof",
          "quote": "small correction: Ingrid approved the 22%"
        }
      ],
      "notes": "A #sales chat message claims Priya Raman approved it; Priya corrects this the next morning. 22% is above the 20% VP Sales limit, so only the CEO can approve.",
      "check": null,
      "sources": [
        "chat_messages",
        "deals",
        "emails",
        "wiki"
      ]
    },
    {
      "id": "Q03",
      "question": "What is the Team plan list price for a new customer signing in March 2026?",
      "answer": "$49 per user per month",
      "answer_value": 49.0,
      "answer_type": "text",
      "answer_ids": [],
      "kind": "trap",
      "evidence": [
        {
          "collection": "wiki",
          "id": "pricing-and-discounts",
          "role": "proof",
          "quote": "| Team | $49 per user per month | Minimum 3 users. Was $45 before 2026-02-01. |"
        },
        {
          "collection": "emails",
          "id": "EM-0017",
          "role": "proof",
          "quote": "New customers: $49 from February 1."
        },
        {
          "collection": "emails",
          "id": "EM-0006",
          "role": "stale",
          "quote": "Team plan, 18 users at $45 per user per month",
          "note": "Quoted before the 2026-02-01 price change."
        }
      ],
      "notes": "Older records (January proposal to Juniper, page history) show $45, which was the price before 2026-02-01.",
      "check": null,
      "sources": [
        "emails",
        "wiki"
      ]
    },
    {
      "id": "Q11",
      "question": "What is the first-response target for a P1 ticket on the Enterprise plan?",
      "answer": "1 hour",
      "answer_value": "1 hour",
      "answer_type": "text",
      "answer_ids": [],
      "kind": "trap",
      "evidence": [
        {
          "collection": "wiki",
          "id": "support-sla",
          "role": "proof",
          "quote": "| Enterprise | 1 hour | 4 hours | 8 hours | 24 hours |"
        },
        {
          "collection": "emails",
          "id": "EM-0012",
          "role": "proof",
          "quote": "Your Enterprise plan includes a 1-hour first response for P1 tickets, not 4 hours."
        },
        {
          "collection": "tickets",
          "id": "TCK-1010",
          "role": "stale",
          "quote": "our target first response for P1 is 4 hours",
          "note": "Incorrect; corrected by Hannah Becker the same day."
        }
      ],
      "notes": "A support reply on the Granitevale ticket wrongly said 4 hours (the Starter target); Hannah Becker corrected it.",
      "check": null,
      "sources": [
        "emails",
        "tickets",
        "wiki"
      ]
    },
    {
      "id": "Q16",
      "question": "When is Ironwood Facility Services' go-live date?",
      "answer": "Monday 2026-03-30",
      "answer_value": "2026-03-30",
      "answer_type": "date",
      "answer_ids": [],
      "kind": "trap",
      "evidence": [
        {
          "collection": "emails",
          "id": "EM-0066",
          "role": "proof",
          "quote": "Confirmed: go-live moves to Monday March 30."
        },
        {
          "collection": "emails",
          "id": "EM-0065",
          "role": "proof",
          "quote": "our quarter-end IT change freeze runs March 16 through March 27"
        },
        {
          "collection": "events",
          "id": "EVT-060",
          "role": "proof",
          "quote": "Go-live with SSO; moved from March 16 (customer change freeze)."
        },
        {
          "collection": "emails",
          "id": "EM-0060",
          "role": "stale",
          "quote": "dispatch go-live on Monday March 16",
          "note": "Superseded the next day."
        }
      ],
      "notes": "The kickoff email planned 2026-03-16. It moved to 2026-03-30 because Ironwood's IT change freeze ran March 16 to 27.",
      "check": null,
      "sources": [
        "emails",
        "events"
      ]
    },
    {
      "id": "Q18",
      "question": "Who is the secondary escalation contact in the on-call runbook as of March 2026?",
      "answer": "Jonas Berg",
      "answer_value": "EMP-011",
      "answer_type": "entity",
      "answer_ids": [
        "EMP-011"
      ],
      "kind": "trap",
      "evidence": [
        {
          "collection": "wiki",
          "id": "oncall-runbook",
          "role": "proof",
          "quote": "2. Secondary escalation: **Jonas Berg** (Senior Backend Engineer)."
        },
        {
          "collection": "wiki",
          "id": "oncall-runbook",
          "role": "proof",
          "quote": "Secondary escalation changed from Oliver Grant (left 2026-02-27) to Jonas Berg."
        },
        {
          "collection": "chat_messages",
          "id": "CHM-0131",
          "role": "stale",
          "quote": "the on-call runbook still lists Oliver as secondary escalation",
          "note": "Flags the stale entry that was then fixed."
        }
      ],
      "notes": "Until 2026-03-02 the runbook still listed Oliver Grant, who left on 2026-02-27.",
      "check": null,
      "sources": [
        "chat_messages",
        "wiki"
      ]
    },
    {
      "id": "Q28",
      "question": "How many unused PTO days can an employee carry over from 2026 into 2027?",
      "answer": "10 days",
      "answer_value": 10,
      "answer_type": "number",
      "answer_ids": [],
      "kind": "trap",
      "evidence": [
        {
          "collection": "wiki",
          "id": "employee-handbook",
          "role": "proof",
          "quote": "up to a cap of **10 days**"
        },
        {
          "collection": "emails",
          "id": "EM-0075",
          "role": "proof",
          "quote": "the PTO carryover cap goes up from 5 to 10 days"
        },
        {
          "collection": "wiki",
          "id": "employee-handbook",
          "role": "context",
          "quote": "PTO carryover cap raised from 5 to 10 days"
        },
        {
          "collection": "chat_messages",
          "id": "CHM-0011",
          "role": "stale",
          "quote": "you can carry over max 5 PTO days",
          "note": "True in January; the cap changed on 2026-03-26."
        }
      ],
      "notes": "The cap was 5 days until the handbook change on 2026-03-26.",
      "check": null,
      "sources": [
        "chat_messages",
        "emails",
        "wiki"
      ]
    },
    {
      "id": "Q33",
      "question": "Derek Lamb of Summit Air said Routes caused three problems for them in Q1. Is that accurate?",
      "answer": "No. Only two were Routes problems (the skills bug TCK-1006 and the February 10 incident). The January 27 duplicate-route issue (TCK-1014) came from a customer record imported twice.",
      "answer_value": false,
      "answer_type": "text",
      "answer_ids": [],
      "kind": "trap",
      "evidence": [
        {
          "collection": "emails",
          "id": "EM-0032",
          "role": "stale",
          "quote": "this is the third Routes problem for us this quarter",
          "note": "Customer's claim, corrected in the reply."
        },
        {
          "collection": "emails",
          "id": "EM-0033",
          "role": "proof",
          "quote": "came from a customer record that was imported twice, not from Routes"
        },
        {
          "collection": "tickets",
          "id": "TCK-1014",
          "role": "proof",
          "quote": "This one isn't Routes"
        }
      ],
      "notes": "",
      "check": null,
      "sources": [
        "emails",
        "tickets"
      ]
    }
  ],
  "links": {
    "self": "/company/brightfjord/v1/questions?kind=trap&_page=1",
    "first": "/company/brightfjord/v1/questions?kind=trap&_page=1",
    "prev": null,
    "next": null
  }
}