{
  "company": "brightfjord",
  "version": "v1",
  "collection": "emails",
  "total": 75,
  "page": 1,
  "limit": 100,
  "pages": 1,
  "items": [
    {
      "id": "EM-0001",
      "thread_id": "THR-001",
      "subject": "Q1 kickoff: priorities for January to March",
      "from_id": "EMP-001",
      "from": "ingrid.solberg@brightfjord.example",
      "to_ids": [
        "LIST-ALL"
      ],
      "to": [
        "all@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-05T08:30:00-08:00",
      "body": "Hi all,\n\nHappy new year. Three priorities for Q1:\n\n1. Routes v2: make optimization faster and reliable at scale. Arjun and Sam own the roadmap; v2.3 is planned for early February.\n2. Enterprise: close Ironwood and Marlowe, and expand Halvorsen.\n3. Pricing: the Team plan goes from $45 to $49 per user per month on February 1 for new customers. Tomas will send the grandfathering details.\n\nAll-hands is Thursday January 8 at 10:00.\n\nIngrid"
    },
    {
      "id": "EM-0002",
      "thread_id": "THR-001",
      "subject": "Re: Q1 kickoff: priorities for January to March",
      "from_id": "EMP-002",
      "from": "marcus.okafor@brightfjord.example",
      "to_ids": [
        "LIST-ALL"
      ],
      "to": [
        "all@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-05T09:10:00-08:00",
      "body": "Adding one for engineering: Ben Carter joins the Platform team on January 12. Please say hi.\n\nMarcus"
    },
    {
      "id": "EM-0003",
      "thread_id": "THR-002",
      "subject": "Welcome Ben! Your first weeks",
      "from_id": "EMP-009",
      "from": "leo.fischer@brightfjord.example",
      "to_ids": [
        "EMP-019"
      ],
      "to": [
        "ben.carter@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-016",
        "EMP-040"
      ],
      "cc": [
        "lucy.park@brightfjord.example",
        "kenji.watanabe@brightfjord.example"
      ],
      "sent_at": "2026-01-12T08:15:00-08:00",
      "body": "Welcome to Brightfjord, Ben!\n\nYour onboarding buddy for the first 30 days is Lucy Park (Product Engineering). We pick buddies from a different team on purpose, so you get a second view of the codebase.\n\nWeek 1: laptop and accounts with Kenji, local dev environment, read the handbook and the on-call runbook.\nWeek 3: shadow an on-call shift with Fatima.\nMarch: first on-call shift as secondary.\n\nLeo"
    },
    {
      "id": "EM-0004",
      "thread_id": "THR-002",
      "subject": "Re: Welcome Ben! Your first weeks",
      "from_id": "EMP-019",
      "from": "ben.carter@brightfjord.example",
      "to_ids": [
        "EMP-009"
      ],
      "to": [
        "leo.fischer@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-016",
        "EMP-040"
      ],
      "cc": [
        "lucy.park@brightfjord.example",
        "kenji.watanabe@brightfjord.example"
      ],
      "sent_at": "2026-01-12T08:40:00-08:00",
      "body": "Thanks Leo! Excited to get started. Kenji, I'm at the front desk."
    },
    {
      "id": "EM-0005",
      "thread_id": "THR-002",
      "subject": "Re: Welcome Ben! Your first weeks",
      "from_id": "EMP-016",
      "from": "lucy.park@brightfjord.example",
      "to_ids": [
        "EMP-019"
      ],
      "to": [
        "ben.carter@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-12T08:52:00-08:00",
      "body": "Welcome Ben! Coffee at 10? I'll show you around the repos after."
    },
    {
      "id": "EM-0006",
      "thread_id": "THR-003",
      "subject": "Brightfjord proposal for Juniper Water Treatment",
      "from_id": "EMP-025",
      "from": "laura.jensen@brightfjord.example",
      "to_ids": [
        "CON-034"
      ],
      "to": [
        "diane.okoro@juniper-water.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-12T11:00:00-08:00",
      "body": "Hi Diane,\n\nThanks for the time today. As discussed: Team plan, 18 users at $45 per user per month, annual prepay: $9,720 per year.\n\nOne note: our Team list price increases to $49 on February 1. If you sign before then, the $45 rate applies for your 12-month term.\n\nBest,\nLaura Jensen"
    },
    {
      "id": "EM-0007",
      "thread_id": "THR-003",
      "subject": "Re: Brightfjord proposal for Juniper Water Treatment",
      "from_id": "CON-034",
      "from": "diane.okoro@juniper-water.example",
      "to_ids": [
        "EMP-025"
      ],
      "to": [
        "laura.jensen@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-13T09:30:00-08:00",
      "body": "Thanks Laura, our owner is reviewing. Does the $45 also apply when we renew next year?"
    },
    {
      "id": "EM-0008",
      "thread_id": "THR-003",
      "subject": "Re: Brightfjord proposal for Juniper Water Treatment",
      "from_id": "EMP-025",
      "from": "laura.jensen@brightfjord.example",
      "to_ids": [
        "CON-034"
      ],
      "to": [
        "diane.okoro@juniper-water.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-13T10:05:00-08:00",
      "body": "Good question. Existing customers keep $45 on renewals signed on or before June 30, 2026. Your first term would run January 28, 2026 to January 27, 2027, so your first renewal would be at the list price at that time. Happy to talk options then."
    },
    {
      "id": "EM-0009",
      "thread_id": "THR-003",
      "subject": "Re: Brightfjord proposal for Juniper Water Treatment",
      "from_id": "CON-034",
      "from": "diane.okoro@juniper-water.example",
      "to_ids": [
        "EMP-025"
      ],
      "to": [
        "laura.jensen@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-26T15:45:00-08:00",
      "body": "We're good to go. Signed order form coming tomorrow."
    },
    {
      "id": "EM-0010",
      "thread_id": "THR-004",
      "subject": "Getting started with Routes",
      "from_id": "EMP-022",
      "from": "sam.whitaker@brightfjord.example",
      "to_ids": [
        "CON-026"
      ],
      "to": [
        "ivy.calderon@ridgeline-solar.example"
      ],
      "cc_ids": [
        "EMP-025"
      ],
      "cc": [
        "laura.jensen@brightfjord.example"
      ],
      "sent_at": "2026-01-16T10:00:00-08:00",
      "body": "Hi Ivy,\n\nRoutes is now enabled for your 45 users. Three tips: set start and end points per crew, tag technicians with skills, and keep routes under 150 stops (the current limit).\n\nSam"
    },
    {
      "id": "EM-0011",
      "thread_id": "THR-004",
      "subject": "Re: Getting started with Routes",
      "from_id": "CON-026",
      "from": "ivy.calderon@ridgeline-solar.example",
      "to_ids": [
        "EMP-022"
      ],
      "to": [
        "sam.whitaker@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-16T13:20:00-08:00",
      "body": "Thanks Sam, we'll try it with the Albuquerque crews first."
    },
    {
      "id": "EM-0012",
      "thread_id": "THR-005",
      "subject": "Re: this morning's outage and P1 response time",
      "from_id": "EMP-005",
      "from": "hannah.becker@brightfjord.example",
      "to_ids": [
        "CON-018",
        "CON-019"
      ],
      "to": [
        "howard.pike@granitevale-elevator.example",
        "nadia.sorensen@granitevale-elevator.example"
      ],
      "cc_ids": [
        "EMP-030",
        "EMP-034"
      ],
      "cc": [
        "carlos.mendes@brightfjord.example",
        "tariq.aziz@brightfjord.example"
      ],
      "sent_at": "2026-01-20T12:10:00-08:00",
      "body": "Hi Howard, hi Nadia,\n\nI'm sorry about this morning's dispatch board outage, and for the incorrect information on TCK-1010. Your Enterprise plan includes a 1-hour first response for P1 tickets, not 4 hours. Our first response this morning came 1 hour 35 minutes after the ticket was opened, which missed that target.\n\nThe cause was a cached web page after our release the night before; we now keep the previous release's files for 24 hours after every deploy.\n\nPer your agreement we'll apply a service credit of 5% of one month's fee to your April invoice.\n\nHannah Becker\nVP Customer Success"
    },
    {
      "id": "EM-0013",
      "thread_id": "THR-005",
      "subject": "Re: Re: this morning's outage and P1 response time",
      "from_id": "CON-018",
      "from": "howard.pike@granitevale-elevator.example",
      "to_ids": [
        "EMP-005"
      ],
      "to": [
        "hannah.becker@brightfjord.example"
      ],
      "cc_ids": [
        "CON-019"
      ],
      "cc": [
        "nadia.sorensen@granitevale-elevator.example"
      ],
      "sent_at": "2026-01-20T13:02:00-08:00",
      "body": "Appreciated, Hannah. Please make sure your whole team knows the SLA. Let's talk tomorrow."
    },
    {
      "id": "EM-0014",
      "thread_id": "THR-006",
      "subject": "SLA reminder (Enterprise P1 = 1 hour)",
      "from_id": "EMP-005",
      "from": "hannah.becker@brightfjord.example",
      "to_ids": [
        "EMP-030",
        "EMP-031",
        "EMP-032",
        "EMP-033"
      ],
      "to": [
        "carlos.mendes@brightfjord.example",
        "amara.obi@brightfjord.example",
        "jack.sullivan@brightfjord.example",
        "lena.vogel@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-20T12:30:00-08:00",
      "body": "Team, quick reminder after this morning: first response targets for P1 are 1 hour on Enterprise, 2 hours on Team and 4 hours on Starter. The support-sla page in the wiki is the source of truth.\n\nJack, no blame here: the P1 macro still had the Starter number in it. Carlos, can you fix the macro?\n\nHannah"
    },
    {
      "id": "EM-0015",
      "thread_id": "THR-006",
      "subject": "Re: SLA reminder (Enterprise P1 = 1 hour)",
      "from_id": "EMP-030",
      "from": "carlos.mendes@brightfjord.example",
      "to_ids": [
        "EMP-005"
      ],
      "to": [
        "hannah.becker@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-031",
        "EMP-032",
        "EMP-033"
      ],
      "cc": [
        "amara.obi@brightfjord.example",
        "jack.sullivan@brightfjord.example",
        "lena.vogel@brightfjord.example"
      ],
      "sent_at": "2026-01-20T14:15:00-08:00",
      "body": "Macro fixed. I also added the SLA timer to the ticket view so it's visible while you work."
    },
    {
      "id": "EM-0016",
      "thread_id": "THR-006",
      "subject": "Re: SLA reminder (Enterprise P1 = 1 hour)",
      "from_id": "EMP-032",
      "from": "jack.sullivan@brightfjord.example",
      "to_ids": [
        "EMP-005"
      ],
      "to": [
        "hannah.becker@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-20T14:20:00-08:00",
      "body": "Thanks Hannah. Sorry about that one, I'll double check the plan before quoting SLAs."
    },
    {
      "id": "EM-0017",
      "thread_id": "THR-007",
      "subject": "Team price change on Feb 1: grandfathering rules",
      "from_id": "EMP-004",
      "from": "tomas.lindqvist@brightfjord.example",
      "to_ids": [
        "LIST-SALES"
      ],
      "to": [
        "sales@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-038",
        "EMP-039",
        "EMP-005"
      ],
      "cc": [
        "paul.duarte@brightfjord.example",
        "rachel.moss@brightfjord.example",
        "hannah.becker@brightfjord.example"
      ],
      "sent_at": "2026-01-26T09:00:00-08:00",
      "body": "Hi all,\n\nRules for the Team plan price change (from $45 to $49 per user per month):\n\n1. New customers: $49 from February 1. Quotes sent before February 1 at $45 are honored if signed by January 31.\n2. Existing customers: renewals signed on or before June 30, 2026 keep $45 for their existing seats.\n3. Seats added by existing customers: $49.\n4. Starter ($29) and Enterprise ($59) are unchanged.\n\nThe pricing page in the wiki is updated on January 28. Discount approval limits are unchanged.\n\nTomas"
    },
    {
      "id": "EM-0018",
      "thread_id": "THR-007",
      "subject": "Re: Team price change on Feb 1: grandfathering rules",
      "from_id": "EMP-039",
      "from": "rachel.moss@brightfjord.example",
      "to_ids": [
        "EMP-004"
      ],
      "to": [
        "tomas.lindqvist@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-038"
      ],
      "cc": [
        "paul.duarte@brightfjord.example"
      ],
      "sent_at": "2026-01-26T09:40:00-08:00",
      "body": "I'll update the price book in billing on January 30 so new invoices pick up $49."
    },
    {
      "id": "EM-0019",
      "thread_id": "THR-007",
      "subject": "Re: Team price change on Feb 1: grandfathering rules",
      "from_id": "EMP-025",
      "from": "laura.jensen@brightfjord.example",
      "to_ids": [
        "EMP-004"
      ],
      "to": [
        "tomas.lindqvist@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-26T10:02:00-08:00",
      "body": "Thanks Tomas. Lakeshore renews Feb 9 with 10 extra seats, so that one will be mixed: 40 at $45, 10 at $49."
    },
    {
      "id": "EM-0020",
      "thread_id": "THR-008",
      "subject": "An update to Brightfjord Team pricing",
      "from_id": "EMP-007",
      "from": "grace.whitfield@brightfjord.example",
      "to_ids": [
        "LIST-CUSTOMERS"
      ],
      "to": [
        "customer-updates@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-01-28T10:00:00-08:00",
      "body": "Hello,\n\nStarting February 1, 2026, the list price of the Brightfjord Team plan becomes $49 per user per month for new subscriptions.\n\nIf you are already a Team customer: your current rate stays the same for renewals signed on or before June 30, 2026. Seats you add after February 1 are billed at the new rate.\n\nStarter and Enterprise pricing does not change.\n\nQuestions? Reply to this email or contact your account manager.\n\nThe Brightfjord team"
    },
    {
      "id": "EM-0021",
      "thread_id": "THR-009",
      "subject": "Halvorsen expansion: 40 seats + Routes",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "CON-001"
      ],
      "to": [
        "erik.halvorsen@halvorsen-mech.example"
      ],
      "cc_ids": [
        "EMP-028"
      ],
      "cc": [
        "victor.huang@brightfjord.example"
      ],
      "sent_at": "2026-02-02T10:00:00-08:00",
      "body": "Hi Erik,\n\nFollowing our call: 40 additional Enterprise seats plus Routes for all 120 users. At list that is $45,600 per year ($3,800 per month).\n\nRyan"
    },
    {
      "id": "EM-0022",
      "thread_id": "THR-009",
      "subject": "Re: Halvorsen expansion: 40 seats + Routes",
      "from_id": "CON-001",
      "from": "erik.halvorsen@halvorsen-mech.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-03T08:15:00-08:00",
      "body": "Thanks Ryan. To get this through our board this quarter we need 25% off."
    },
    {
      "id": "EM-0023",
      "thread_id": "THR-009",
      "subject": "Re: Halvorsen expansion: 40 seats + Routes",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "CON-001"
      ],
      "to": [
        "erik.halvorsen@halvorsen-mech.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-03T09:00:00-08:00",
      "body": "Understood. 25% is more than I can offer, but let me see what I can get approved."
    },
    {
      "id": "EM-0024",
      "thread_id": "THR-009",
      "subject": "Re: Halvorsen expansion: 40 seats + Routes",
      "from_id": "CON-001",
      "from": "erik.halvorsen@halvorsen-mech.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-11T07:30:00-08:00",
      "body": "After yesterday's Routes outage I need some confidence before committing 120 techs to it. What happened?"
    },
    {
      "id": "EM-0025",
      "thread_id": "THR-009",
      "subject": "Re: Halvorsen expansion: 40 seats + Routes",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "CON-001"
      ],
      "to": [
        "erik.halvorsen@halvorsen-mech.example"
      ],
      "cc_ids": [
        "EMP-028"
      ],
      "cc": [
        "victor.huang@brightfjord.example"
      ],
      "sent_at": "2026-02-11T09:20:00-08:00",
      "body": "Fair ask. Short version: a database index was missing after a release, so long routes timed out. It was fixed the same afternoon, and we're adding automated checks so a migration can't silently drop an index again. Full postmortem this week; Victor can walk your dispatch team through it."
    },
    {
      "id": "EM-0026",
      "thread_id": "THR-009",
      "subject": "Re: Halvorsen expansion: 40 seats + Routes",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "CON-001"
      ],
      "to": [
        "erik.halvorsen@halvorsen-mech.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-19T10:30:00-08:00",
      "body": "Good news: we can do 22% off the expansion. That's $35,568 per year for 40 Enterprise seats and Routes on all 120."
    },
    {
      "id": "EM-0027",
      "thread_id": "THR-009",
      "subject": "Re: Halvorsen expansion: 40 seats + Routes",
      "from_id": "CON-001",
      "from": "erik.halvorsen@halvorsen-mech.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-20T08:05:00-08:00",
      "body": "Deal. Send the order form and we'll sign next week."
    },
    {
      "id": "EM-0028",
      "thread_id": "THR-010",
      "subject": "Not renewing",
      "from_id": "CON-044",
      "from": "gary.pennington@thistlecreek-hvac.example",
      "to_ids": [
        "EMP-035"
      ],
      "to": [
        "isabel.moreno@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-06T10:20:00-08:00",
      "body": "Isabel, we've decided not to renew. Our accountant moved us onto a package that bundles scheduling with our accounting software and it works out cheaper. Service through Feb 28 is fine.\n\nGary"
    },
    {
      "id": "EM-0029",
      "thread_id": "THR-010",
      "subject": "Re: Not renewing",
      "from_id": "EMP-035",
      "from": "isabel.moreno@brightfjord.example",
      "to_ids": [
        "CON-044"
      ],
      "to": [
        "gary.pennington@thistlecreek-hvac.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-06T11:05:00-08:00",
      "body": "Sorry to hear that, Gary, and thanks for three years with us. Confirmed: your account stays active through February 28. Would you like a full data export? Our support team can prepare one."
    },
    {
      "id": "EM-0030",
      "thread_id": "THR-010",
      "subject": "Re: Not renewing",
      "from_id": "CON-044",
      "from": "gary.pennington@thistlecreek-hvac.example",
      "to_ids": [
        "EMP-035"
      ],
      "to": [
        "isabel.moreno@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-06T12:40:00-08:00",
      "body": "Yes please, Tina will send a request."
    },
    {
      "id": "EM-0031",
      "thread_id": "THR-011",
      "subject": "Routes incident on February 10",
      "from_id": "EMP-005",
      "from": "hannah.becker@brightfjord.example",
      "to_ids": [
        "CON-011",
        "CON-003",
        "CON-037",
        "CON-026",
        "CON-014"
      ],
      "to": [
        "derek.lamb@summitair.example",
        "marco.bellini@halvorsen-mech.example",
        "carla.medina@westvale-fleet.example",
        "ivy.calderon@ridgeline-solar.example",
        "tom.ashby@lakeshore-hc.example"
      ],
      "cc_ids": [
        "EMP-030"
      ],
      "cc": [
        "carlos.mendes@brightfjord.example"
      ],
      "sent_at": "2026-02-10T18:30:00-08:00",
      "body": "Hello,\n\nToday between 14:05 and 17:10 Pacific, route optimization failed or timed out for routes with more than 40 stops. Manual ordering kept working throughout.\n\nThe cause was a missing database index after a release. It has been fixed, and we are adding checks to prevent a repeat. We will share a written postmortem by February 17.\n\nI'm sorry for the disruption to your afternoon dispatch.\n\nHannah Becker\nVP Customer Success"
    },
    {
      "id": "EM-0032",
      "thread_id": "THR-011",
      "subject": "Re: Routes incident on February 10",
      "from_id": "CON-011",
      "from": "derek.lamb@summitair.example",
      "to_ids": [
        "EMP-005"
      ],
      "to": [
        "hannah.becker@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-11T07:40:00-08:00",
      "body": "Hannah, this is the third Routes problem for us this quarter (TCK-1006, TCK-1014 and now yesterday). Our renewal is seven weeks out and I'm not confident."
    },
    {
      "id": "EM-0033",
      "thread_id": "THR-011",
      "subject": "Re: Routes incident on February 10",
      "from_id": "EMP-005",
      "from": "hannah.becker@brightfjord.example",
      "to_ids": [
        "CON-011"
      ],
      "to": [
        "derek.lamb@summitair.example"
      ],
      "cc_ids": [
        "EMP-034"
      ],
      "cc": [
        "tariq.aziz@brightfjord.example"
      ],
      "sent_at": "2026-02-11T09:15:00-08:00",
      "body": "Derek, that's fair. One correction: the January 27 duplicate-route issue (TCK-1014) came from a customer record that was imported twice, not from Routes. The other two are on us. Tariq will set up a call this week."
    },
    {
      "id": "EM-0034",
      "thread_id": "THR-012",
      "subject": "INC-2026-001 summary and postmortem",
      "from_id": "EMP-009",
      "from": "leo.fischer@brightfjord.example",
      "to_ids": [
        "LIST-ENG"
      ],
      "to": [
        "eng@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-030",
        "EMP-022"
      ],
      "cc": [
        "carlos.mendes@brightfjord.example",
        "sam.whitaker@brightfjord.example"
      ],
      "sent_at": "2026-02-12T09:00:00-08:00",
      "body": "Summary of Tuesday's incident:\n\n- 14:05 routes-engine v2.3.0 deployed (migration 0042).\n- 14:22 latency alert, Fatima paged.\n- 14:30 SEV-2 declared, I took incident commander.\n- 15:40 Arjun confirmed migration 0042 rebuilt route_stops without the (route_id, sequence) index.\n- 16:48 Jonas finished recreating the index; latency back to normal.\n- 17:10 resolved.\n\nPostmortem review Friday Feb 13 at 11:00. Draft is in the wiki.\n\nAction items: Arjun, CI check for dropped indexes; Fatima, p95 latency alert; Carlos, status page within 15 minutes.\n\nLeo"
    },
    {
      "id": "EM-0035",
      "thread_id": "THR-012",
      "subject": "Re: INC-2026-001 summary and postmortem",
      "from_id": "EMP-017",
      "from": "arjun.nair@brightfjord.example",
      "to_ids": [
        "LIST-ENG"
      ],
      "to": [
        "eng@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-12T09:25:00-08:00",
      "body": "CI check PR next week. Sorry all, I should have caught the index in review."
    },
    {
      "id": "EM-0036",
      "thread_id": "THR-012",
      "subject": "Re: INC-2026-001 summary and postmortem",
      "from_id": "EMP-002",
      "from": "marcus.okafor@brightfjord.example",
      "to_ids": [
        "LIST-ENG"
      ],
      "to": [
        "eng@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-12T09:40:00-08:00",
      "body": "Thanks everyone. Blameless as always: the migration passed review, so our tooling should have caught it. That's what the CI check is for."
    },
    {
      "id": "EM-0037",
      "thread_id": "THR-013",
      "subject": "Lakeshore invoice: price book and grandfathered seats",
      "from_id": "EMP-038",
      "from": "paul.duarte@brightfjord.example",
      "to_ids": [
        "EMP-039"
      ],
      "to": [
        "rachel.moss@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-004"
      ],
      "cc": [
        "tomas.lindqvist@brightfjord.example"
      ],
      "sent_at": "2026-02-12T11:00:00-08:00",
      "body": "Rachel, root cause on Lakeshore: when the price book was updated on Jan 30, the Team SKU changed to $49 for everyone. Renewals with grandfathered seats need a separate 'Team (grandfathered $45 rate)' SKU. I've added it and will void and reissue INV-2026-0013."
    },
    {
      "id": "EM-0038",
      "thread_id": "THR-013",
      "subject": "Re: Lakeshore invoice: price book and grandfathered seats",
      "from_id": "EMP-039",
      "from": "rachel.moss@brightfjord.example",
      "to_ids": [
        "EMP-038"
      ],
      "to": [
        "paul.duarte@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-004"
      ],
      "cc": [
        "tomas.lindqvist@brightfjord.example"
      ],
      "sent_at": "2026-02-12T11:30:00-08:00",
      "body": "My bad, I'll audit the other February renewals."
    },
    {
      "id": "EM-0039",
      "thread_id": "THR-013",
      "subject": "Re: Lakeshore invoice: price book and grandfathered seats",
      "from_id": "EMP-039",
      "from": "rachel.moss@brightfjord.example",
      "to_ids": [
        "EMP-038"
      ],
      "to": [
        "paul.duarte@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-004"
      ],
      "cc": [
        "tomas.lindqvist@brightfjord.example"
      ],
      "sent_at": "2026-02-13T09:10:00-08:00",
      "body": "Checked: Lakeshore was the only renewal invoiced in February so far. Bluestem (March 1) is set to the grandfathered SKU."
    },
    {
      "id": "EM-0040",
      "thread_id": "THR-014",
      "subject": "Halvorsen 22%: approval",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "EMP-003"
      ],
      "to": [
        "priya.raman@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-18T14:00:00-08:00",
      "body": "Priya, Erik will sign at 22%. Can you approve? $35,568/yr, Routes on 120 techs."
    },
    {
      "id": "EM-0041",
      "thread_id": "THR-014",
      "subject": "Re: Halvorsen 22%: approval",
      "from_id": "EMP-003",
      "from": "priya.raman@brightfjord.example",
      "to_ids": [
        "EMP-001"
      ],
      "to": [
        "ingrid.solberg@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-024",
        "EMP-004"
      ],
      "cc": [
        "ryan.oneill@brightfjord.example",
        "tomas.lindqvist@brightfjord.example"
      ],
      "sent_at": "2026-02-18T16:30:00-08:00",
      "body": "Ingrid, this is above my 20% limit so it needs you. Context: 40 Enterprise seats plus Routes on 120 seats, $35,568 per year at 22%. Strategic: Routes on a 120-technician fleet would be our best reference."
    },
    {
      "id": "EM-0042",
      "thread_id": "THR-014",
      "subject": "Re: Halvorsen 22%: approval",
      "from_id": "EMP-001",
      "from": "ingrid.solberg@brightfjord.example",
      "to_ids": [
        "EMP-003"
      ],
      "to": [
        "priya.raman@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-024",
        "EMP-004"
      ],
      "cc": [
        "ryan.oneill@brightfjord.example",
        "tomas.lindqvist@brightfjord.example"
      ],
      "sent_at": "2026-02-19T08:05:00-08:00",
      "body": "Approved at 22%, one-time for this expansion. The renewal goes back to standard terms."
    },
    {
      "id": "EM-0043",
      "thread_id": "THR-014",
      "subject": "Re: Halvorsen 22%: approval",
      "from_id": "EMP-003",
      "from": "priya.raman@brightfjord.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-001",
        "EMP-004"
      ],
      "cc": [
        "ingrid.solberg@brightfjord.example",
        "tomas.lindqvist@brightfjord.example"
      ],
      "sent_at": "2026-02-19T08:20:00-08:00",
      "body": "Ryan, to be clear: I did not approve the 22% (I can only go to 20%). Ingrid approved it this morning. Please log her as the approver on DEAL-001."
    },
    {
      "id": "EM-0044",
      "thread_id": "THR-015",
      "subject": "Oliver's last day",
      "from_id": "EMP-008",
      "from": "aisha.khan@brightfjord.example",
      "to_ids": [
        "LIST-ALL"
      ],
      "to": [
        "all@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-20T15:00:00-08:00",
      "body": "Hi everyone,\n\nOliver Grant's last day is Friday, February 27. He's moving back east to join his family's business. Ben Carter takes over Oliver's support escalations, and Jonas takes over the import service.\n\nFarewell lunch on Thursday February 26 at 12:00.\n\nAisha"
    },
    {
      "id": "EM-0045",
      "thread_id": "THR-015",
      "subject": "Re: Oliver's last day",
      "from_id": "EMP-013",
      "from": "oliver.grant@brightfjord.example",
      "to_ids": [
        "LIST-ALL"
      ],
      "to": [
        "all@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-20T15:40:00-08:00",
      "body": "Thanks all, it's been a great five years. Ben, let's go through the webhook retry PR on Thursday afternoon."
    },
    {
      "id": "EM-0046",
      "thread_id": "THR-016",
      "subject": "Re: Brightfjord proposal",
      "from_id": "CON-040",
      "from": "lydia.thorne@sunfield-irrigation.example",
      "to_ids": [
        "EMP-025"
      ],
      "to": [
        "laura.jensen@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-24T09:00:00-08:00",
      "body": "Laura, we've decided to go with a cheaper tool. At $49 a user it's over our budget for this year. Thanks for your time."
    },
    {
      "id": "EM-0047",
      "thread_id": "THR-016",
      "subject": "Re: Re: Brightfjord proposal",
      "from_id": "EMP-025",
      "from": "laura.jensen@brightfjord.example",
      "to_ids": [
        "CON-040"
      ],
      "to": [
        "lydia.thorne@sunfield-irrigation.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-02-24T10:15:00-08:00",
      "body": "Understood, Lydia, and thanks for letting me know. If anything changes, I'm happy to pick this up again."
    },
    {
      "id": "EM-0048",
      "thread_id": "THR-017",
      "subject": "Summit Air save plan",
      "from_id": "EMP-034",
      "from": "tariq.aziz@brightfjord.example",
      "to_ids": [
        "EMP-005"
      ],
      "to": [
        "hannah.becker@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-025"
      ],
      "cc": [
        "laura.jensen@brightfjord.example"
      ],
      "sent_at": "2026-03-02T16:30:00-08:00",
      "body": "Hannah, call with Derek today. They're evaluating two alternatives. What would keep them: proof that Routes is stable, plus some credit.\n\nProposal: a 2-month service credit ($3,192) on the first renewal invoice, and quarterly billing instead of annual. Renewal value $19,152 per year."
    },
    {
      "id": "EM-0049",
      "thread_id": "THR-017",
      "subject": "Re: Summit Air save plan",
      "from_id": "EMP-005",
      "from": "hannah.becker@brightfjord.example",
      "to_ids": [
        "EMP-034"
      ],
      "to": [
        "tariq.aziz@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-025"
      ],
      "cc": [
        "laura.jensen@brightfjord.example"
      ],
      "sent_at": "2026-03-04T09:30:00-08:00",
      "body": "Approved: two months of service credit on the first quarterly invoice. Make sure Derek gets the postmortem and a monthly Routes check-in with Sam."
    },
    {
      "id": "EM-0050",
      "thread_id": "THR-017",
      "subject": "Re: Summit Air save plan",
      "from_id": "EMP-025",
      "from": "laura.jensen@brightfjord.example",
      "to_ids": [
        "EMP-034"
      ],
      "to": [
        "tariq.aziz@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-04T10:10:00-08:00",
      "body": "Updating the quote today."
    },
    {
      "id": "EM-0051",
      "thread_id": "THR-018",
      "subject": "Your Brightfjord renewal",
      "from_id": "EMP-034",
      "from": "tariq.aziz@brightfjord.example",
      "to_ids": [
        "CON-011"
      ],
      "to": [
        "derek.lamb@summitair.example"
      ],
      "cc_ids": [
        "EMP-025",
        "EMP-022"
      ],
      "cc": [
        "laura.jensen@brightfjord.example",
        "sam.whitaker@brightfjord.example"
      ],
      "sent_at": "2026-03-04T14:00:00-08:00",
      "body": "Hi Derek,\n\nAs discussed: we'd like to offer a two-month service credit on your first renewal invoice, quarterly billing, and a monthly Routes check-in with our product manager Sam Whitaker. The February 10 postmortem is attached.\n\nTariq"
    },
    {
      "id": "EM-0052",
      "thread_id": "THR-018",
      "subject": "Re: Your Brightfjord renewal",
      "from_id": "CON-011",
      "from": "derek.lamb@summitair.example",
      "to_ids": [
        "EMP-034"
      ],
      "to": [
        "tariq.aziz@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-05T08:20:00-08:00",
      "body": "Appreciate it. Let me take it to our owner."
    },
    {
      "id": "EM-0053",
      "thread_id": "THR-018",
      "subject": "Re: Your Brightfjord renewal",
      "from_id": "CON-011",
      "from": "derek.lamb@summitair.example",
      "to_ids": [
        "EMP-034"
      ],
      "to": [
        "tariq.aziz@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-025"
      ],
      "cc": [
        "laura.jensen@brightfjord.example"
      ],
      "sent_at": "2026-03-26T11:00:00-07:00",
      "body": "We'll renew. Send the paperwork."
    },
    {
      "id": "EM-0054",
      "thread_id": "THR-018",
      "subject": "Re: Your Brightfjord renewal",
      "from_id": "EMP-025",
      "from": "laura.jensen@brightfjord.example",
      "to_ids": [
        "CON-011"
      ],
      "to": [
        "derek.lamb@summitair.example"
      ],
      "cc_ids": [
        "EMP-034"
      ],
      "cc": [
        "tariq.aziz@brightfjord.example"
      ],
      "sent_at": "2026-03-26T13:30:00-07:00",
      "body": "Great news, Derek. Order form attached: 28 Team seats and Routes, quarterly billing from April 1, with the two-month credit on the first invoice."
    },
    {
      "id": "EM-0055",
      "thread_id": "THR-019",
      "subject": "INC-2026-002 resolved: Field app 4.12.1",
      "from_id": "EMP-010",
      "from": "mei.chen@brightfjord.example",
      "to_ids": [
        "LIST-ENG"
      ],
      "to": [
        "eng@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-030",
        "EMP-021"
      ],
      "cc": [
        "carlos.mendes@brightfjord.example",
        "chloe.dubois@brightfjord.example"
      ],
      "sent_at": "2026-03-04T15:00:00-08:00",
      "body": "4.12.1 was released at 13:30 PT after expedited app store review. Root cause: 4.12.0 moved completed-job uploads into a short background task that iOS suspends after about 30 seconds. Jobs stayed queued on devices; nothing was lost.\n\nFollow-ups: Kwame, staged rollouts for the Field app; Nina, an end-to-end background upload test on a physical iOS device before every release.\n\nMei"
    },
    {
      "id": "EM-0056",
      "thread_id": "THR-019",
      "subject": "Re: INC-2026-002 resolved: Field app 4.12.1",
      "from_id": "EMP-021",
      "from": "chloe.dubois@brightfjord.example",
      "to_ids": [
        "LIST-ENG"
      ],
      "to": [
        "eng@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-04T15:20:00-08:00",
      "body": "Release notes updated in the wiki (field-app-releases)."
    },
    {
      "id": "EM-0057",
      "thread_id": "THR-020",
      "subject": "Routes and the February 10 incident",
      "from_id": "CON-018",
      "from": "howard.pike@granitevale-elevator.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-05T08:00:00-08:00",
      "body": "Ryan, before we consider Routes: can you confirm the February 10 issue is fixed for good?"
    },
    {
      "id": "EM-0058",
      "thread_id": "THR-020",
      "subject": "Re: Routes and the February 10 incident",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "CON-018"
      ],
      "to": [
        "howard.pike@granitevale-elevator.example"
      ],
      "cc_ids": [
        "EMP-028"
      ],
      "cc": [
        "victor.huang@brightfjord.example"
      ],
      "sent_at": "2026-03-06T09:00:00-08:00",
      "body": "Hi Howard. Yes: the root cause was a database index missing after a migration. It was fixed the same day, and we've since added a CI check that blocks any migration that drops an index without recreating it. Victor can walk your team through the postmortem; how about Tuesday March 10?"
    },
    {
      "id": "EM-0059",
      "thread_id": "THR-020",
      "subject": "Re: Routes and the February 10 incident",
      "from_id": "CON-018",
      "from": "howard.pike@granitevale-elevator.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-06T11:00:00-08:00",
      "body": "Tuesday works."
    },
    {
      "id": "EM-0060",
      "thread_id": "THR-021",
      "subject": "Welcome to Brightfjord: kickoff and go-live plan",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "CON-008"
      ],
      "to": [
        "patricia.nguyen@ironwood-fs.example"
      ],
      "cc_ids": [
        "CON-009",
        "CON-010",
        "EMP-034",
        "EMP-028"
      ],
      "cc": [
        "samuel.reyes@ironwood-fs.example",
        "gail.morrison@ironwood-fs.example",
        "tariq.aziz@brightfjord.example",
        "victor.huang@brightfjord.example"
      ],
      "sent_at": "2026-03-12T16:00:00-07:00",
      "body": "Patricia,\n\nWelcome aboard! Kickoff is tomorrow, Friday March 13, at 10:00 Pacific. Tariq Aziz is your Customer Success Manager from here on.\n\nPlan: dispatch go-live on Monday March 16, then Routes region by region over the following four weeks, and Portal in April.\n\nRyan"
    },
    {
      "id": "EM-0061",
      "thread_id": "THR-021",
      "subject": "Re: Welcome to Brightfjord: kickoff and go-live plan",
      "from_id": "CON-008",
      "from": "patricia.nguyen@ironwood-fs.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-034"
      ],
      "cc": [
        "tariq.aziz@brightfjord.example"
      ],
      "sent_at": "2026-03-12T16:40:00-07:00",
      "body": "Thanks Ryan, looking forward to it."
    },
    {
      "id": "EM-0062",
      "thread_id": "THR-022",
      "subject": "Invoice INV-2026-0023",
      "from_id": "EMP-038",
      "from": "paul.duarte@brightfjord.example",
      "to_ids": [
        "CON-010"
      ],
      "to": [
        "gail.morrison@ironwood-fs.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-13T11:00:00-07:00",
      "body": "Hi Gail, invoice INV-2026-0023 for $146,869.80 is attached, due April 12."
    },
    {
      "id": "EM-0063",
      "thread_id": "THR-022",
      "subject": "Re: Invoice INV-2026-0023",
      "from_id": "CON-010",
      "from": "gail.morrison@ironwood-fs.example",
      "to_ids": [
        "EMP-038"
      ],
      "to": [
        "paul.duarte@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-16T09:00:00-07:00",
      "body": "Hi Paul, please reissue with our PO number PO-IW-77310. AP can't process it without one."
    },
    {
      "id": "EM-0064",
      "thread_id": "THR-022",
      "subject": "Re: Invoice INV-2026-0023",
      "from_id": "EMP-038",
      "from": "paul.duarte@brightfjord.example",
      "to_ids": [
        "CON-010"
      ],
      "to": [
        "gail.morrison@ironwood-fs.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-17T10:00:00-07:00",
      "body": "Updated invoice with PO-IW-77310 attached. Same invoice number and amount."
    },
    {
      "id": "EM-0065",
      "thread_id": "THR-023",
      "subject": "Go-live date",
      "from_id": "CON-009",
      "from": "samuel.reyes@ironwood-fs.example",
      "to_ids": [
        "EMP-034"
      ],
      "to": [
        "tariq.aziz@brightfjord.example"
      ],
      "cc_ids": [
        "CON-008",
        "EMP-024"
      ],
      "cc": [
        "patricia.nguyen@ironwood-fs.example",
        "ryan.oneill@brightfjord.example"
      ],
      "sent_at": "2026-03-13T15:00:00-07:00",
      "body": "Tariq, after today's kickoff: our quarter-end IT change freeze runs March 16 through March 27, so we can't switch on SSO for a March 16 go-live. Proposing Monday March 30 instead."
    },
    {
      "id": "EM-0066",
      "thread_id": "THR-023",
      "subject": "Re: Go-live date",
      "from_id": "EMP-034",
      "from": "tariq.aziz@brightfjord.example",
      "to_ids": [
        "CON-009"
      ],
      "to": [
        "samuel.reyes@ironwood-fs.example"
      ],
      "cc_ids": [
        "CON-008",
        "EMP-024"
      ],
      "cc": [
        "patricia.nguyen@ironwood-fs.example",
        "ryan.oneill@brightfjord.example"
      ],
      "sent_at": "2026-03-13T15:30:00-07:00",
      "body": "Confirmed: go-live moves to Monday March 30. Dispatcher and technician training stays in the week of March 23 (it doesn't need SSO)."
    },
    {
      "id": "EM-0067",
      "thread_id": "THR-023",
      "subject": "Re: Go-live date",
      "from_id": "CON-008",
      "from": "patricia.nguyen@ironwood-fs.example",
      "to_ids": [
        "EMP-034"
      ],
      "to": [
        "tariq.aziz@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-13T16:10:00-07:00",
      "body": "Agreed, March 30 it is."
    },
    {
      "id": "EM-0068",
      "thread_id": "THR-024",
      "subject": "Security review for Brightfjord",
      "from_id": "CON-043",
      "from": "sunita.rao@marlowe-home.example",
      "to_ids": [
        "EMP-028"
      ],
      "to": [
        "victor.huang@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-024",
        "CON-042"
      ],
      "cc": [
        "ryan.oneill@brightfjord.example",
        "andre.wallace@marlowe-home.example"
      ],
      "sent_at": "2026-03-16T09:00:00-07:00",
      "body": "Hi Victor, attached are our 120-question security questionnaire and our DPA template. We'll also need a SOC 2 Type II report or equivalent."
    },
    {
      "id": "EM-0069",
      "thread_id": "THR-024",
      "subject": "Re: Security review for Brightfjord",
      "from_id": "EMP-028",
      "from": "victor.huang@brightfjord.example",
      "to_ids": [
        "CON-043"
      ],
      "to": [
        "sunita.rao@marlowe-home.example"
      ],
      "cc_ids": [
        "EMP-024"
      ],
      "cc": [
        "ryan.oneill@brightfjord.example"
      ],
      "sent_at": "2026-03-18T10:30:00-07:00",
      "body": "Thanks Sunita. We have a SOC 2 Type I report; the Type II audit window closes in June. I'll send the Type I under NDA, and our questionnaire answers by March 27."
    },
    {
      "id": "EM-0070",
      "thread_id": "THR-024",
      "subject": "Re: Security review for Brightfjord",
      "from_id": "EMP-028",
      "from": "victor.huang@brightfjord.example",
      "to_ids": [
        "CON-043"
      ],
      "to": [
        "sunita.rao@marlowe-home.example"
      ],
      "cc_ids": [
        "EMP-024",
        "CON-042"
      ],
      "cc": [
        "ryan.oneill@brightfjord.example",
        "andre.wallace@marlowe-home.example"
      ],
      "sent_at": "2026-03-27T16:00:00-07:00",
      "body": "Completed questionnaire attached. Four items are flagged for follow-up: SCIM provisioning, data residency, customer-managed encryption keys, and the penetration test summary."
    },
    {
      "id": "EM-0071",
      "thread_id": "THR-025",
      "subject": "Board meeting Thursday: draft Q1 numbers",
      "from_id": "EMP-004",
      "from": "tomas.lindqvist@brightfjord.example",
      "to_ids": [
        "EMP-001",
        "EMP-002",
        "EMP-003",
        "EMP-005"
      ],
      "to": [
        "ingrid.solberg@brightfjord.example",
        "marcus.okafor@brightfjord.example",
        "priya.raman@brightfjord.example",
        "hannah.becker@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-17T09:00:00-07:00",
      "body": "Board meeting is Thursday March 19 at 14:00. Draft Q1 numbers as of today:\n\n- New-logo ARR closed in Q1 so far: $168,865.80 across 5 deals (Ironwood is most of it).\n- Churn: Thistle Creek, $7,020 ARR, effective February 28.\n- At risk: Summit Air renewal (April 1); save offer is out.\n- Incidents: two SEV-2s (Routes on February 10, iOS sync on March 3).\n\nTomas"
    },
    {
      "id": "EM-0072",
      "thread_id": "THR-025",
      "subject": "Re: Board meeting Thursday: draft Q1 numbers",
      "from_id": "EMP-003",
      "from": "priya.raman@brightfjord.example",
      "to_ids": [
        "EMP-004"
      ],
      "to": [
        "tomas.lindqvist@brightfjord.example"
      ],
      "cc_ids": [
        "EMP-001"
      ],
      "cc": [
        "ingrid.solberg@brightfjord.example"
      ],
      "sent_at": "2026-03-17T10:30:00-07:00",
      "body": "Alder & Finch should close tomorrow, small one. Marlowe won't close in Q1; expect mid-April."
    },
    {
      "id": "EM-0073",
      "thread_id": "THR-026",
      "subject": "Marlowe 18% request",
      "from_id": "EMP-024",
      "from": "ryan.oneill@brightfjord.example",
      "to_ids": [
        "EMP-003"
      ],
      "to": [
        "priya.raman@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-20T10:00:00-07:00",
      "body": "Priya, Marlowe is asking for 18% on 150 Enterprise seats plus Routes. That's inside your 20%. Can you approve?"
    },
    {
      "id": "EM-0074",
      "thread_id": "THR-026",
      "subject": "Re: Marlowe 18% request",
      "from_id": "EMP-003",
      "from": "priya.raman@brightfjord.example",
      "to_ids": [
        "EMP-024"
      ],
      "to": [
        "ryan.oneill@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-23T08:45:00-07:00",
      "body": "I'll approve once their security review clears. Hold the paperwork until then."
    },
    {
      "id": "EM-0075",
      "thread_id": "THR-027",
      "subject": "Handbook update: PTO carryover",
      "from_id": "EMP-008",
      "from": "aisha.khan@brightfjord.example",
      "to_ids": [
        "LIST-ALL"
      ],
      "to": [
        "all@brightfjord.example"
      ],
      "cc_ids": [],
      "cc": [],
      "sent_at": "2026-03-26T11:00:00-07:00",
      "body": "Hi all,\n\nOne handbook change: the PTO carryover cap goes up from 5 to 10 days, starting with days carried from 2026 into 2027. Everything else in the PTO policy stays the same. The handbook page in the wiki is updated.\n\nAisha"
    }
  ],
  "links": {
    "self": "/company/brightfjord/v1/emails?_page=1",
    "first": "/company/brightfjord/v1/emails?_page=1",
    "prev": null,
    "next": null
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}