{ "company": { "slug": "brightfjord", "version": "v1", "name": "Brightfjord, Inc.", "short_name": "Brightfjord", "domain": "brightfjord.example", "website": "https://www.brightfjord.example", "tagline": "Scheduling and dispatch for the trades.", "industry": "B2B SaaS: field-service scheduling and dispatch software", "description": "Brightfjord makes scheduling, dispatch and route-planning software for small and mid-sized trades businesses (HVAC, plumbing, electrical, facility maintenance). Founded in 2019 in Portland, Oregon by Ingrid Solberg and Marcus Okafor. Roughly 40 employees across a Portland HQ, a Denver sales and support office, and remote staff.", "founded": "2019-03-01", "headquarters_office_id": "OFF-PDX", "employee_count": 39, "customer_count": 20, "fiscal_year_start": "01-01", "timezone": "America/Los_Angeles", "timezone_note": "All timestamps are Pacific wall-clock time with an explicit UTC offset (-08:00 standard, -07:00 after DST starts on 2026-03-08).", "timeline": { "start": "2026-01-05", "end": "2026-03-31", "label": "Q1 2026", "note": "Records describe Q1 2026. Some deals and invoices reference earlier history (2025) for context." }, "phone": "+1 555-0100", "fictional": true, "safety": "Entirely fictional. All domains use the reserved .example TLD; phone numbers are in the fictional 555-01xx range.", "offices": [ { "id": "OFF-PDX", "name": "Portland HQ", "city": "Portland", "region": "OR", "country": "US", "address": "1200 Alderwood Lane, Suite 400, Portland, OR (fictional)", "phone": "+1 555-0100", "teams": [ "Executive", "Engineering", "Product & Design", "Finance & Operations", "People" ] }, { "id": "OFF-DEN", "name": "Denver office", "city": "Denver", "region": "CO", "country": "US", "address": "88 Larkspur Street, 3rd floor, Denver, CO (fictional)", "phone": "+1 555-0199", "teams": [ "Sales", "Customer Success & Support" ] }, { "id": "OFF-REMOTE", "name": "Remote", "city": null, "region": null, "country": "US", "address": null, "phone": null, "teams": [] } ], "products": [ "PRD-DISPATCH", "PRD-ROUTES", "PRD-PORTAL", "PRD-FIELD" ], "mailing_lists": [ { "id": "LIST-ALL", "address": "all@brightfjord.example", "description": "All Brightfjord staff" }, { "id": "LIST-ENG", "address": "eng@brightfjord.example", "description": "Engineering" }, { "id": "LIST-SALES", "address": "sales@brightfjord.example", "description": "Sales team" }, { "id": "LIST-CUSTOMERS", "address": "customer-updates@brightfjord.example", "description": "Customer announcement list (sent as BCC to all customer admins)" } ] }, "collections": { "departments": { "count": 8, "href": "/company/brightfjord/v1/departments", "description": "Departments with head and active headcount.", "fields": [ "id", "name", "head_id", "description", "headcount_active_2026_03_31" ] }, "employees": { "count": 40, "href": "/company/brightfjord/v1/employees", "description": "Employees with title, department, manager_id (org chart), start and end dates.", "fields": [ "id", "first_name", "last_name", "name", "email", "title", "department_id", "manager_id", "office_id", "location", "phone", "start_date", "end_date", "status" ] }, "products": { "count": 4, "href": "/company/brightfjord/v1/products", "description": "Products.", "fields": [ "id", "name", "kind", "description", "wiki" ] }, "plans": { "count": 6, "href": "/company/brightfjord/v1/plans", "description": "Price book as of 2026-03-31.", "fields": [ "id", "name", "unit", "price_usd", "max_users", "min_users", "includes", "previous_price_usd", "price_effective", "availability", "extras", "product_id" ] }, "accounts": { "count": 25, "href": "/company/brightfjord/v1/accounts", "description": "CRM accounts: customers, prospects and one churned customer.", "fields": [ "id", "name", "domain", "website", "industry", "segment", "status", "city", "region", "country", "phone", "seats", "plan", "products", "customer_since", "account_owner_id", "csm_id", "health", "notes" ] }, "contacts": { "count": 45, "href": "/company/brightfjord/v1/contacts", "description": "People at accounts.", "fields": [ "id", "account_id", "first_name", "last_name", "name", "title", "email", "phone", "primary" ] }, "deals": { "count": 30, "href": "/company/brightfjord/v1/deals", "description": "Deals with line items, discount and approver, stage history.", "fields": [ "id", "account_id", "name", "type", "stage", "owner_id", "sales_engineer_id", "sdr_id", "primary_contact_id", "created_date", "close_date", "close_date_kind", "line_items", "list_monthly_usd", "discount_pct", "discount_approved_by", "amount_usd", "amount_kind", "currency", "billing", "term_start", "term_months", "lost_reason", "next_step", "notes", "history" ] }, "invoices": { "count": 30, "href": "/company/brightfjord/v1/invoices", "description": "Q1 2026 invoices derived from closed-won deals.", "fields": [ "id", "account_id", "deal_id", "issue_date", "due_date", "period_start", "period_end", "billing", "currency", "lines", "subtotal_usd", "total_usd", "status", "paid_date", "voided_date", "replaces", "replaced_by", "po_number", "notes" ] }, "tickets": { "count": 60, "href": "/company/brightfjord/v1/tickets", "description": "Support tickets with comments and SLA data.", "fields": [ "id", "subject", "account_id", "requester_id", "product_id", "category", "priority", "channel", "status", "assignee_id", "escalated_to_id", "incident_id", "deal_id", "tags", "created_at", "first_response_at", "resolved_at", "sla", "comments" ] }, "incidents": { "count": 2, "href": "/company/brightfjord/v1/incidents", "description": "Incidents with timeline, root cause, linked tickets and action items.", "fields": [ "id", "title", "severity", "product_id", "status", "started_at", "detected_at", "declared_at", "mitigated_at", "resolved_at", "commander_id", "comms_lead_id", "detected_by_id", "responders", "summary", "root_cause", "customer_impact", "fix_commit", "cause_commit", "postmortem_wiki", "chat_channel_id", "action_items", "duration_minutes", "ticket_ids", "account_ids" ] }, "commits": { "count": 24, "href": "/company/brightfjord/v1/commits", "description": "Git commits referencing tickets and incidents.", "fields": [ "id", "sha", "repo", "author_id", "committed_at", "message" ] }, "email_threads": { "count": 27, "href": "/company/brightfjord/v1/email_threads", "description": "Email threads (item view includes messages).", "fields": [ "id", "subject", "kind", "related_ids", "participant_ids", "message_ids", "message_count", "started_at", "last_message_at" ] }, "emails": { "count": 75, "href": "/company/brightfjord/v1/emails", "description": "Individual email messages.", "fields": [ "id", "thread_id", "subject", "from_id", "from", "to_ids", "to", "cc_ids", "cc", "sent_at", "body" ] }, "chat_channels": { "count": 9, "href": "/company/brightfjord/v1/chat_channels", "description": "Chat channels (item view includes messages).", "fields": [ "id", "name", "purpose", "kind", "member_ids", "message_count", "first_message_at", "last_message_at" ] }, "chat_messages": { "count": 201, "href": "/company/brightfjord/v1/chat_messages", "description": "Chat messages.", "fields": [ "id", "channel_id", "author_id", "sent_at", "text" ] }, "events": { "count": 62, "href": "/company/brightfjord/v1/events", "description": "Calendar events with attendees.", "fields": [ "id", "title", "type", "start", "end", "duration_minutes", "organizer_id", "attendee_ids", "location", "description" ] }, "wiki": { "count": 13, "href": "/company/brightfjord/v1/wiki", "description": "Wiki page metadata; page bodies at wiki/ as Markdown.", "fields": [ "id", "title", "owner_id", "created", "updated", "revisions", "url_path", "format", "bytes" ] }, "questions": { "count": 34, "href": "/company/brightfjord/v1/questions", "description": "Evaluation questions with exact answers and evidence record IDs.", "fields": [ "id", "question", "answer", "answer_value", "answer_type", "answer_ids", "kind", "evidence", "notes", "check", "sources" ] } }, "wiki_pages": [ { "id": "billing-and-invoicing", "title": "Billing and invoicing", "href": "/company/brightfjord/v1/wiki/billing-and-invoicing" }, { "id": "employee-handbook", "title": "Employee handbook", "href": "/company/brightfjord/v1/wiki/employee-handbook" }, { "id": "engineering-onboarding", "title": "Engineering onboarding", "href": "/company/brightfjord/v1/wiki/engineering-onboarding" }, { "id": "field-app-releases", "title": "Field app release notes", "href": "/company/brightfjord/v1/wiki/field-app-releases" }, { "id": "incident-process", "title": "Incident process", "href": "/company/brightfjord/v1/wiki/incident-process" }, { "id": "oncall-runbook", "title": "On-call runbook", "href": "/company/brightfjord/v1/wiki/oncall-runbook" }, { "id": "postmortem-2026-02-10-routes", "title": "Postmortem: Routes optimization timeouts (INC-2026-001)", "href": "/company/brightfjord/v1/wiki/postmortem-2026-02-10-routes" }, { "id": "pricing-and-discounts", "title": "Pricing and discounts", "href": "/company/brightfjord/v1/wiki/pricing-and-discounts" }, { "id": "product-dispatch", "title": "Product: Brightfjord Dispatch", "href": "/company/brightfjord/v1/wiki/product-dispatch" }, { "id": "product-portal", "title": "Product: Brightfjord Portal", "href": "/company/brightfjord/v1/wiki/product-portal" }, { "id": "product-routes", "title": "Product: Brightfjord Routes", "href": "/company/brightfjord/v1/wiki/product-routes" }, { "id": "sales-playbook", "title": "Sales playbook", "href": "/company/brightfjord/v1/wiki/sales-playbook" }, { "id": "support-sla", "title": "Support SLA", "href": "/company/brightfjord/v1/wiki/support-sla" } ], "questions": "/company/brightfjord/v1/questions", "bundle": "/company/brightfjord/v1/bundle.zip", "examples": { "list": "/company/brightfjord/v1/tickets?status=open&_limit=20", "list_field_membership": "/company/brightfjord/v1/events?attendee_ids=EMP-024", "multiple_values": "/company/brightfjord/v1/tickets?priority=P1,P2", "text_search": "/company/brightfjord/v1/emails?_q=postmortem", "item": "/company/brightfjord/v1/deals/DEAL-001", "thread_with_messages": "/company/brightfjord/v1/email_threads/THR-001", "wiki_markdown": "/company/brightfjord/v1/wiki/pricing-and-discounts" }, "conventions": { "frozen": "This version never changes; cache forever. A future v2 is a new path.", "fictional": "Entirely fictional; domains use the reserved .example TLD; phones are +1 555-01xx.", "timestamps": "Pacific wall-clock time with explicit UTC offset.", "filters": "Any top-level field: exact match; comma-separated or repeated values mean OR; list fields match on membership; 'null' matches null. _q is a case-insensitive substring search over all text. _page is 1-based; _limit defaults to 100, max 500." } }